Client Support
How can we help you?
Submit a ticket, give us a call, or browse our self-help resources below. Our Tampa Bay team is ready to assist.
Submit a Ticket
Email us your issue and we'll respond within 4 business hours. Include as much detail as possible.
Call Us Directly
For urgent issues, call us directly. Our team is available Monday–Friday, 8am–6pm EST.
Response Times
- Critical (full outage)~1 hour
- High (partial outage)~2 hours
- Normal (single user)~4 hours
- Low (general questions)~1 business day
Self-Help
Common issues & quick fixes
Internet / Network Down
- 1Restart your router and modem (unplug for 30 seconds)
- 2Check if other devices are also affected
- 3Try connecting via ethernet cable if on Wi-Fi
- 4If still down, call us at (727) 753-9118
Computer Running Slow
- 1Restart your computer completely
- 2Close unused programs and browser tabs
- 3Check for pending Windows updates
- 4If still slow, submit a ticket for a full tune-up
Locked Out / Password Reset
- 1Try your backup email or phone for self-service reset
- 2Check if Caps Lock is on
- 3Contact your IT admin if on a company account
- 4Call us at (727) 753-9118 for immediate assistance
Email Not Working
- 1Check your internet connection first
- 2Try logging in via webmail (outlook.com or mail.google.com)
- 3Restart your email application
- 4Submit a ticket if the issue persists
FAQ
Frequently asked questions
Still need help?
Our Tampa Bay team is just a call or email away. We're here to make technology work for your business.